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Frequently asked questions
How is my order packaged?＋
Orders use plain external packaging without product descriptions.
Where do you ship?＋
JYLRX is designed to serve Japan, the United States and supported international destinations.
How do I clean a product?＋
Follow the product-specific manual. General guidance cannot replace the instructions for its material and water-resistance rating.
Can an opened product be returned?＋
For hygiene reasons, opened intimate products cannot be returned for change of mind. Defective products remain covered by applicable rights.
When will payment be available?＋
Checkout activates after an adult-industry-compatible payment provider approves the store.